We do not accept returns on custom items or items that have been installed and assembled. Returns must be in original packaging and received undamaged. Return shipping costs will be at customers cost and a restocking fee of 20%-50% may be assessed.
Some of our products are custom ordered. Any custom products may not be returned.
Mandatory Receiving Requirements
Mandatory steps for receiving a shipment and ordering Replacement parts
Step 1: Visually check crate(s) for damage.
Step 2: If the crate appears to be damaged.... Take close up and wide angle shots that clearly show the damage to the crate. Write a note on the Bill of Lading that says “Crate damage/product damage”. This will assure that you are not charged for replacement items within a damaged crate.
Note * Do not refuse delivery if crate is damaged – replacement parts can be easily ordered for any damaged items within the crate. *
Step 3: Sign Bill of Lading(BOL)/Delivery Receipt(DR). Keep one copy and save it for future reference if needed and allow the driver to leave.
If Spinning Spaces provided/arranged the shipping and items are damaged, Spinning Spaces will provide replacement parts at no charge provided that the following steps are followed:
1) Take a wide angle picture of the damaged Item(s) that clearly shows the damage
2) Take a close up of the label that is located on the item(s).
3) Send order number, pictures and a list of how many of each item needed to
If customer has provided/arranged the shipping and items are damaged within a damaged crate - it is up to customer to file a claim and to purchase the necessary replacement parts.
Note: Customer has 15 days from time of delivery to report any crate damage or product damage found within the crate.
Only 1 “No charge” replacement claim can be submitted for each order, so please have all of that information on the same request.
We cannot provide freight damage replacement parts at no charge if you do not write “Crate damage/product damage” on the BOL/DR.
The driver cannot leave until you have signed the BOL/DR – take the time to notate crate damage on the Bill of Lading before you sign it. If the driver leaves your location and you have signed the BOL/DR with no additional notes, you are stating that your crate has arrived in good/acceptable condition!